Total Customer Service:creating market damage of customer delight?, the magic of customer satisfaction
Total Customer Service:verlorene Maerkte oder begeisterte Kunden?, die Magie der Kundenzufriedenheit.
1993
10 pages
Proc. 4th Renault-Volvo Symposium; 1993;TQM - Reinventing the enterprise
Miscellaneous
English
Customer Delight verbessert die Wettbewerbsfähigkeit
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