Total Customer Service:creating market damage of customer delight?, the magic of customer satisfaction
Total Customer Service:verlorene Maerkte oder begeisterte Kunden?, die Magie der Kundenzufriedenheit.
1993
10 pages
Proc. 4th Renault-Volvo Symposium; 1993;TQM - Reinventing the enterprise
Miscellaneous
English
Customer Delight verbessert die Wettbewerbsfähigkeit
| IuD Bahn | 1997
Emerald Group Publishing | 1998
Is Customer Satisfaction Really Reflected in Traditional Customer Satisfaction Measures?
| British Library Conference Proceedings | 1994
Predicting Customer Octane Satisfaction
| SAE | 1981