This report describes the development and implementation of a unique program to improve the interpersonal skills of airline passenger baggage screener personnel and their supervisors. Training emphasized communication and conflict resolution skills.


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    Title :

    Airport Security Screener and Checkpoint Security Supervisor Training Workshops


    Contributors:
    J. L. Fobes (author) / R. Lafaro (author) / B. Klock (author) / G. D. Gibb (author) / J. S. Baker (author)

    Publication date :

    1995


    Size :

    128 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English




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