This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and about developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
Handbook for Measuring Customer Satisfaction and Service Quality
1999
224 pages
Report
No indication
English
Transportation & Traffic Planning , Transportation , Road Transportation , Public transportation , Transit systems , Customer service , Performance evaluation , Quality control , Passenger transportation , Market research , Rail transportation , Transit buses , Transportation services , Urban areas , Transportation planning , Surveys , Customer satisfaction
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