This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and about developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.


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    Title :

    Handbook for Measuring Customer Satisfaction and Service Quality


    Publication date :

    1999


    Size :

    224 pages



    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English




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