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    Title :

    A handbook for measuring customer satisfaction and service quality




    Publication date :

    1999


    Size :

    108, 90 S


    Remarks:

    28 cm
    graph. Darst
    Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation
    Digital preservation by Technische Informationsbibliothek (TIB) / Leibniz-Informationszentrum Technik und Naturwissenschaften und Universitätsbibliothek



    Type of media :

    Book


    Type of material :

    Print


    Language :

    English



    Classification :

    BKL:    55.83 Stadtverkehr, Nahverkehr





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    Free access