This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and about developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.


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    Titel :

    Handbook for Measuring Customer Satisfaction and Service Quality


    Erscheinungsdatum :

    1999


    Format / Umfang :

    224 pages



    Medientyp :

    Report


    Format :

    Keine Angabe


    Sprache :

    Englisch





    A handbook for measuring customer satisfaction and service quality

    Morpace International / Cambridge Systematics / National Research Council (U.S.) et al. | TIBKAT | 1999


    Tying Service Quality Improvements To Customer Satisfaction Input

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    Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions

    de Oña, Rocío / Machado, Josέ Luis / de Oña, Juan | Transportation Research Record | 2015


    QUALITY OF SERVICE AND CONDITIONS OF CUSTOMER SATISFACTION MEASUREMENT

    Renata Winkler / Marta Moczulska | DOAJ | 2014

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