To efficiently process a plurality of remote support requests when the requests are presented in the same time zone.SOLUTION: A processor executes mediation processing of a remote support of a vehicle when a request of the remote support from at least one vehicle is received. In the mediation processing, when remote support requests from at least two vehicles are received in the same time zone, the vehicles are organized as at least one group based on map information and position and travel direction information of the vehicles. In the mediation processing, support order of the vehicles in at least one group is determined for each group based on the map information and the position and travel direction information of the vehicles. Then, peripheral image information of the vehicles is transmitted in accordance with the support order to at least one support device which performs the remote support of the vehicles organized as at least one group.SELECTED DRAWING: Figure 12
【課題】複数の遠隔支援の要求が同一時間帯に出された場合において、これらの要求を効率的に処理する。【解決手段】プロセッサは、少なくとも1台の車両からの遠隔支援の要求を受け付けた場合、当該車両の遠隔支援の仲介処理を行う。仲介処理では、少なくとも2台の車両からの遠隔支援の要求を同一時間帯に受信した場合、地図情報と、これらの車両の位置及び進行方向情報とに基づいて、これらの車両が少なくとも1つのグループに編成される。仲介処理では、また、地図情報と、これらの車両の位置及び進行方向情報とに基づいて、少なくとも1つのグループにおける車両の支援順序がグループごとに決定される。そして、少なくとも1つのグループに編成された車両の遠隔支援を行う少なくとも1基の支援装置に、当該車両の周囲画像情報が支援順序に従って送信される。【選択図】図12
REMOTE SUPPORT SERVER, REMOTE SUPPORT METHOD, AND REMOTE SUPPORT PROGRAM
遠隔支援サーバ、遠隔支援方法及び遠隔支援プログラム
2023-04-14
Patent
Electronic Resource
Japanese
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