To provide a remote support device, a remote support method, and a remote support program capable of improving accuracy of an automatic response when performing remote support for an automatic drive vehicle.SOLUTION: A remote support device (20) includes: a request acquisition unit (21A) for acquiring support request information including position information of an automatic drive vehicle from the automatic drive vehicle, and an automatic determination unit (21B). The automatic determination unit acquires a determination scene immediately responded by an operator in a specific area including a point indicated by position information from an operator determination log DB (25B) according to the acquired support request information, classifies a scene of the automatic drive vehicle into either scene to overtake or scene to wait based on the acquired determination scene to set an effective period representing a period for outputting an automatic response based on an immediate response of the operator as a valid response when the scene of the automatic drive vehicle is classified into the scene to overtake shorter than when it is classified into the scene to wait.SELECTED DRAWING: Figure 3
【課題】自動運転車両に対する遠隔支援を行う際の自動応答の精度を向上させることができる遠隔支援装置、遠隔支援方法、及び遠隔支援プログラムを提供する。【解決手段】遠隔支援装置(20)は、自動運転車両から、自動運転車両の位置情報を含む支援要求情報を取得する要求取得部(21A)と、取得された支援要求情報に応じて、オペレータ判定ログDB(25B)から、位置情報により示される地点を含む特定の領域においてオペレータによって直近に応答された判定シーンを取得し、取得した判定シーンに基づいて、自動運転車両のシーンを、追い越しすべきシーン及び待機すべきシーンのいずれかに分類し、自動運転車両のシーンが追い越しすべきシーンに分類された場合に、オペレータの直近の応答に基づく自動応答を有効な応答として出力する期間を表す有効期間を、待機すべきシーンに分類された場合よりも短く設定する自動判定部(21B)と、備える。【選択図】図3
REMOTE SUPPORT DEVICE, REMOTE SUPPORT METHOD, AND REMOTE SUPPORT PROGRAM
遠隔支援装置、遠隔支援方法、及び遠隔支援プログラム
2022-06-28
Patent
Electronic Resource
Japanese
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