A history extraction unit (12): obtains a fault code (050) from an elevator control device (500); extracts, from a fault history database (32), a plurality of fault records (32a) having the same fault code as the fault code (050); and generates frequency information (12a). A linking unit (13) obtains a fault response procedure (31a), having the same fault code as the fault code (050), from a fault response procedure database (31) in which fault response procedures (31a) have been recorded, and links the number of records associated with a cause in the frequency information (12a) to the process causes, from among the process causes included in the fault response procedure (31a), that have the same cause as that in the frequency information (12a). On the basis of the number of records linked to the process cause, a procedure modification unit (14) reorders processes in the fault response procedure (31a), and outputs a fault response procedure (31a-1) with the reordered processes.

    历史提取部(12)从电梯控制装置(500)取得故障代码(050),从故障历史DB(32)提取具有与故障代码(050)相同的故障代码的多个故障记录(32a),生成次数信息(12a)。结合部(13)从登记有故障应对过程(31a)的故障应对过程DB(31),取得具有与故障代码(050)相同的故障代码的故障应对过程(31a),对故障应对过程(31a)包含的工序原因中的与次数信息(12a)具有的原因相同的工序原因,结合与次数信息(12a)具有的原因对应的记录的记录数。过程变更部(14)根据与工序原因结合的记录数,将故障应对过程(31a)具有的工序的顺序互换,输出将工序的顺序互换后的故障应对过程(31a‑1)。


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    Title :

    FAULT ASSISTANCE DEVICE, FAULT ASSISTANCE PROGRAM, AND FAULT ASSISTANCE METHOD


    Additional title:

    故障辅助装置、故障辅助程序以及故障辅助方法


    Contributors:

    Publication date :

    2021-09-14


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Chinese


    Classification :

    IPC:    B66B Aufzüge , ELEVATORS / G06Q Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke , DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES



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