Transfers can have an important influence on customer satisfaction and on whether many customers find transit service an attractive option. An empirical investigation of transfers from commuter rail to subway in downtown Boston, Massachusetts, is performed. The research identifies a higher transfer penalty between commuter rail and subway than between subway lines. Fare payment and network familiarity also are shown to affect transfer decisions. Despite a large variation of the transfer experience between the stations analyzed, riders seem to have a similar perception of transfers. For example, in most cases, the perceived transfer penalty has a narrow distribution, with a coefficient of variation below 0.5. Potential applications of the research findings to transit planning are presented.


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    Title :

    Modeling Effects of Transit System Transfers on Travel Behavior


    Subtitle :

    Case of Commuter Rail and Subway in Downtown Boston, Massachusetts


    Additional title:

    Transportation Research Record: Journal of the Transportation Research Board


    Contributors:


    Publication date :

    2007-01-01




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English




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