A job instruction document, or workcard, for civil aircraft maintenance produced a number of paperwork errors when used operationally. The design of the workcard was compared to the guidelines of Patel et al (1994, Applied Ergonomics, 25(5), 286-293). All of the errors occured in work instructions which did not meet these guidelines, demonstrating that the design of documentation does affect operational performance.
Case study: error rates and paperwork design
Applied Ergonomics ; 29 , 3 ; 213-216
1998
4 Seiten, 1 Bild, 1 Tabelle, 8 Quellen
Article (Journal)
English
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