A job instruction document, or workcard, for civil aircraft maintenance produced a number of paperwork errors when used operationally. The design of the workcard was compared to the guidelines of Patel et al (1994, Applied Ergonomics, 25(5), 286-293). All of the errors occured in work instructions which did not meet these guidelines, demonstrating that the design of documentation does affect operational performance.


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    Title :

    Case study: error rates and paperwork design


    Contributors:
    Drury, C.G. (author)

    Published in:

    Applied Ergonomics ; 29 , 3 ; 213-216


    Publication date :

    1998


    Size :

    4 Seiten, 1 Bild, 1 Tabelle, 8 Quellen




    Type of media :

    Article (Journal)


    Type of material :

    Print


    Language :

    English




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