A job instruction document, or workcard, for civil aircraft maintenance produced a number of paperwork errors when used operationally. The design of the workcard was compared to the guidelines of Patel et al (1994, Applied Ergonomics, 25(5), 286-293). All of the errors occured in work instructions which did not meet these guidelines, demonstrating that the design of documentation does affect operational performance.


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    Titel :

    Case study: error rates and paperwork design


    Beteiligte:
    Drury, C.G. (Autor:in)

    Erschienen in:

    Applied Ergonomics ; 29 , 3 ; 213-216


    Erscheinungsdatum :

    1998


    Format / Umfang :

    4 Seiten, 1 Bild, 1 Tabelle, 8 Quellen




    Medientyp :

    Aufsatz (Zeitschrift)


    Format :

    Print


    Sprache :

    Englisch




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