In this study, the influencing factors of e-bus users’ overall satisfaction were investigated using the bus user satisfaction questionnaires. The study established the hypothetical relationships between overall satisfaction and the intention to continue using e-buses in the future and constructed an e-bus travel behaviour structural equation model. Through a direct questionnaire survey, the survey data of 394 e-bus users were obtained and verified for analysis. The results show that bus and bus-stop tangible, the operating indicators, safety and security, the perceived advanced technology application, and the perceived environmental performance have a positive impact on the overall satisfaction of the young e-bus user group. The study also revealed a positive association between customer satisfaction and intention to continue using e-buses in the future. From the young user’s point of view, this study plays a positive role in a more comprehensive understanding of the factors enhancing the application of e-buses. Meanwhile, it provides a strong basis for government departments, industry management departments and bus companies to formulate policies.
Electric Bus Adoption: Travel Satisfaction of Young Transport Users with the Evidence from Vietnam
Lecture Notes in Intelligent Transportation and Infrastructure
Conference on Sustainable Urban Mobility ; 2024 ; Kalivia Filaktis, Greece September 04, 2024 - September 06, 2024
2025-03-10
13 pages
Article/Chapter (Book)
Electronic Resource
English
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