This paper takes a specific company as an example to reveal the existing problems in its transportation management efficiency. Through on-site research and literature review, it is found that customer satisfaction rate is a key indicator for measuring transportation management efficiency. The use of SPSS software con-firms that there is a significant strong correlation between customer satisfaction rate, on-time delivery rate, and cargo damage rate. By applying the Analytic Hier-archy Process (AHP), a comprehensive evaluation index system for transporta-tion management efficiency is constructed in aspects of vehicles, personnel, oper-ational processes, and informationization. The final results show that the three factors with the highest weights are on-time delivery rate (C8), vehicle utilization efficiency (C3), and cargo damage rate (C7).
Research on the Evaluation of Transportation Management Efficiency Based on the Analytic Hierarchy Process
Lecture Notes in Civil Engineering
International Conference on Traffic and Transportation Studies ; 2024 ; Lanzhou, China August 23, 2024 - August 25, 2024
The Proceedings of the 11th International Conference on Traffic and Transportation Studies ; Chapter : 25 ; 231-239
2024-11-21
9 pages
Article/Chapter (Book)
Electronic Resource
English
Adaptive evaluation method based on analytic hierarchy process
British Library Online Contents | 2016
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