Researching the perceivedperceived service reliability and qualityquality of public transportpublic transport evaluation services is of key importance, as passenger experience determines the choice of transport mode. The article presents the results of passenger satisfaction surveys with the use of commuter rail, carried out directly during the journey. The differentiation of ratings for different operators in the Ruhrarea, where the public transport authority is the Rhine Ruhr transport union (VRR), was discussed. The subject of the analysis was to capture the variability of data across the last six years for the nine most important aspects of the quality of the offer. The validity of collective tests of all lines and separate tests for individual operators has been proven to reveal the actual changes in general level of passenger satisfaction and distinguished categories of quality parameters. Staff, information availability and security were rated the highest. The punctuality rating deteriorated the most and the cleanliness rating improved. The role of the paper is to disseminate data characterizing the functioning of commuter rail in a selected agglomeration as a reference point for assessing passenger railway in other regions.
Passengers Satisfaction with Commuter Rail: A Case Study of Rhine-Ruhr Metropolitan Region
Lect. Notes in Networks, Syst.
Scientific And Technical Conference Transport Systems Theory And Practice ; 2022 September 07, 2022 - September 07, 2022
Advanced Solutions and Practical Applications in Road Traffic Engineering ; Chapter : 3 ; 28-46
2023-01-01
19 pages
Article/Chapter (Book)
Electronic Resource
English
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