The article contains the analyse of changes in the value of the quality parameters of the suburban and regional railway offer over the last five years on an annual and monthly basis. The research area covers the western part of the Rhine-Ruhr metropolis, where public transport authority is the Rhine-Ruhr Transport Union (VRR). The recorded quality parameters important from the passenger’s perspective were characterized, as well as the method of their measurement and the range of their values for individual product groups. Deficiencies were identified in the method of quality control of the transport performance by public transport authority. Procedures at the disposal of the organizer when shaping the offer and influencing operators were indicated as well as the planned scope of changes to authorizations. The results presented in the article are important for scientists and practitioners, constituting a reference point for further research and comparative assessment of the functioning of commuter rail in agglomerations.
Commuter Rail Service Quality: A Case Study of Rhine-Ruhr Metropolitan Region
Lect. Notes in Networks, Syst.
Scientific And Technical Conference Transport Systems Theory And Practice ; 2022 September 07, 2022 - September 07, 2022
2023-01-17
19 pages
Article/Chapter (Book)
Electronic Resource
English
Passengers Satisfaction with Commuter Rail: A Case Study of Rhine-Ruhr Metropolitan Region
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