Development of an affordable and dealer friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills.


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    Title :

    Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS


    Additional title:

    Sae Technical Papers


    Contributors:

    Conference:

    SAE 2001 World Congress ; 2001



    Publication date :

    2001-03-05




    Type of media :

    Conference paper


    Type of material :

    Print


    Language :

    English




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