Development of an affordable and dealer friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills.
Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS
Sae Technical Papers
SAE 2001 World Congress ; 2001
2001-03-05
Conference paper
English
Service ADVISOR/ServiceEXPERT - developing a successful diagnostic EPSS
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