Development of an affordable and dealer friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills.


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    Titel :

    Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS


    Weitere Titelangaben:

    Sae Technical Papers


    Beteiligte:

    Kongress:

    SAE 2001 World Congress ; 2001



    Erscheinungsdatum :

    05.03.2001




    Medientyp :

    Aufsatz (Konferenz)


    Format :

    Print


    Sprache :

    Englisch


    Schlagwörter :


    Service ADVISOR/ServiceEXPERT - developing a successful diagnostic EPSS

    Taube,A.A. / John Deere,US | Kraftfahrwesen | 2001


    Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS

    Taube, A. A. / Society of Automotive Engineers | British Library Conference Proceedings | 2001


    Expert EPSS: The Low-Cost Expert Systems Approach to EPSS Development

    Sparks, R. / Nguyen, V. / National Training Systems Association (U.S.) et al. | British Library Conference Proceedings | 2003


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