Effect of Disruptions on Service Quality and Market Share: Evidence from the U.S. Domestic Airline Industry
Transportation research record ; 2214 ; 34-41
2011
Article (Journal)
English
| BKL: | 55.00 Technik der Verkehrsmittel, Verkehrswesen: Allgemeines |
Effect of Disruptions on Service Quality and Market Share
| Transportation Research Record | 2011
Airline market share and customer service quality: a reference-dependent model
| Online Contents | 2001
Airline market share and customer service quality: a reference-dependent model
| Online Contents | 2001
| SLUB | 1979
Elsevier | 1978