Effect of Disruptions on Service Quality and Market Share: Evidence from the U.S. Domestic Airline Industry
2011
Article (Journal)
English
BKL: | 55.00 Technik der Verkehrsmittel, Verkehrswesen: Allgemeines |
Effect of Disruptions on Service Quality and Market Share
Transportation Research Record | 2011
|Airline market share and customer service quality: a reference-dependent model
Online Contents | 2001
|Airline market share and customer service quality: a reference-dependent model
Online Contents | 2001
|SLUB | 1979
|Elsevier | 1978