Effect of Disruptions on Service Quality and Market Share: Evidence from the U.S. Domestic Airline Industry
Transportation research record ; 2214 ; 34-41
2011
Aufsatz (Zeitschrift)
Englisch
BKL: | 55.00 Technik der Verkehrsmittel, Verkehrswesen: Allgemeines |
Effect of Disruptions on Service Quality and Market Share
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