This paper presents viewgraphs on supported and unsupported negotiation interactions between customer service representatives and customers when travel disruptions occur in airports.
Getting your Ticket Changed: Negotiations, Dilemmas and Social Compensation When Travel Breaks Down at the Airport
American Anthropological Association Meeting ; 2002 ; New Orleans, LA, United States
2002-11-23
Preprint
No indication
English
Springer Verlag | 1996
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