This paper presents viewgraphs on supported and unsupported negotiation interactions between customer service representatives and customers when travel disruptions occur in airports.


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    Title :

    Getting your Ticket Changed: Negotiations, Dilemmas and Social Compensation When Travel Breaks Down at the Airport


    Contributors:

    Conference:

    American Anthropological Association Meeting ; 2002 ; New Orleans, LA, United States


    Publication date :

    2002-11-23


    Type of media :

    Preprint


    Type of material :

    No indication


    Language :

    English