There is a perception among some public transportation stakeholders that customer service strategies of public transportation agencies lag behind those of other public and private service providers. This synthesis highlights what public transportation agencies think are the most important customer-focused strategies and provides examples of innovative approaches to customer-focused public transportation. Public transportation agencies believe that customer-focused public transportation can make a difference.
Customer-Focused Transit. A Synthesis of Transit Practice. Transit Cooperative Research Program (TCRP) Synthesis 45
2002
116 pages
Report
No indication
English
Transportation , Transportation & Traffic Planning , Regional Administration & Planning , Public transportation , Customer service , Passengers , Service needs , Transit , Customers , Surveys , Programs , Agencies , Government agencies , Municpal agencies , State agencies , Transit industries , Data collection , Graphs , Strategies , Research , Employee relations , Synthesis , Customer focused transit , Stakeholders , Transit system map , Telephone information system , Public timetables by route