There is a perception among some public transportation stakeholders that customer service strategies of public transportation agencies lag behind those of other public and private service providers. This synthesis highlights what public transportation agencies think are the most important customer-focused strategies and provides examples of innovative approaches to customer-focused public transportation. Public transportation agencies believe that customer-focused public transportation can make a difference.


    Zugriff

    Zugriff über TIB

    Verfügbarkeit in meiner Bibliothek prüfen


    Exportieren, teilen und zitieren