Readback/hearback errors by railroad dispatchers and train crews or other track users can potentially result in accidents and derailments. The training materials developed under this project are designed to improve dispatcher communication skills with the goal of reducing the occurrence of readback/hearback errors. The course is based on a similar one developed and offered to air traffic controllers by the Federal Aviation Administration. The basic structure of the FAA course was adapted to be applicable to railroad dispatchers. The course has nine topics including Barriers to Communication, Listening Skills and Memory Skills. The course materials include a course pretest to assess initial skills, a formative assessment to assess progress after the first day of training and a summative test to evaluate the instructor's guide and all written training materials. An accompanying videotape contains the complementary auditory exercises.


    Access

    Access via TIB

    Check availability in my library


    Export, share and cite



    Title :

    Railroad Dispatcher Communications Training Materials


    Contributors:
    J. Gertler (author) / S. Acton (author)

    Publication date :

    2003


    Size :

    134 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English







    Interface Interaction Design of Railroad Dispatcher Fatigue State Analysis System

    Xiao, Ye / Yang, Zengyao / Xie, Juntai et al. | IEEE | 2023


    Training and Evaluating Dispatcher Performance with Simulators

    Young, R. / American Public Transit Association | British Library Conference Proceedings | 1997