This report provides guidance on the development and implementation of airport concession programs. The report provides information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices. Case studies are provided to illustrate key areas. This report will help airport managers understand market potential and implementation requirements for an effective in-terminal concession program while recognizing evolving challenges. This report will serve as a valuable tool for use by airport staff involved in and responsible for the business decisions affecting the development of concession programs and plans. It also serves as an informational tool for other stakeholders, including but not limited to, airport board members, airlines involved in creating concession programs, and concessionaires. In-terminal concessions are defined as food and beverage, retail, amenities, and services (e.g., vending, banking, luggage carts, postal service).
Resource Manual for Airport In-Terminal Concessions. Airport Cooperative Research Program (ACRP) Report 54
2011
269 pages
Report
No indication
English
Air Transportation , Consumer Affairs , Economic Studies , Airport terminals , Concessions , Facilities , Procurements , Capital investments , Case studies , Services , Storage , Logistics , Data processing , Space planning , Passenger profiles , Customer profiles , Data retrieval , Demography , Input/output routines , Airport in terminal concession programs , Concession program management