Airport Cooperative Research Program (ACRP) has released a pre-publication, non-edited draft version of Report 157: Improving the Airport Customer Experience. The guidebook documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for its customers.


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    Title :

    Improving the Airport Customer Experience. Airport Cooperative Research Program (ACRP) Report 157


    Contributors:
    B. J. Boudreau (author) / G. Detmer (author) / S. Box (author) / R. Burke (author) / J. Paternoster (author) / L. Carbone (author)

    Publication date :

    2015


    Size :

    259 pages


    Type of media :

    Report


    Type of material :

    No indication


    Language :

    English