Airport Cooperative Research Program (ACRP) has released a pre-publication, non-edited draft version of Report 157: Improving the Airport Customer Experience. The guidebook documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for its customers.
Improving the Airport Customer Experience. Airport Cooperative Research Program (ACRP) Report 157
2015
259 pages
Report
No indication
English
Air Transportation , Aircraft , Social Concerns , Job Training & Career Development , Airports , Travel , Customer experience , Meeters and greeters , Accommodations , Air transportation , Airlines , Responsibilities , Customer service , Quality control , Passengers , Improvements , Best practices , Airport management , Customer service management , Air Carrier Access Act