Assistance can be provided to users of AVs based on user sentiments. A system may receive a request for assistance from a user of an AV (e.g., a passenger of the AV). The system may also receive sensor data that is captured by a sensor suite of the AV from detecting the user, the AV, or another object. The system determines a sentiment of the user based on the sensor data. The system may input the sensor data into a machine learning model and the model outputs information indicating the user's sentiment. The system can determine who, when, or how to service the user's request based on the user's sentiment. The system may assign the user's request to an agent who can provide the assistance. The system can further provide guidance (e.g., suggested content of a conversation with the user) to the agent based on the user's sentiment.


    Access

    Download


    Export, share and cite



    Title :

    SYSTEM AND METHOD FOR PROVIDING SUPPORT TO USER OF AUTONOMOUS VEHICLE (AV) BASED ON SENTIMENT ANALYSIS


    Contributors:
    JOHANNA LIVIA (author) / ZHOU HAILUN (author) / FOY THERESA (author)

    Publication date :

    2024-01-11


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    English


    Classification :

    IPC:    H04M TELEPHONIC COMMUNICATION , Fernsprechverkehr / B60W CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION , Gemeinsame Steuerung oder Regelung von Fahrzeug-Unteraggregaten verschiedenen Typs oder verschiedener Funktion / G06V



    System and method for providing support to user of autonomous vehicle (AV) based on sentiment analysis

    JOHANNA LIVIA / ZHOU HAILUN / FOY THERESA | European Patent Office | 2025

    Free access

    SENTIMENT-BASED AUTONOMOUS VEHICLE USER INTERACTION AND ROUTING RECOMMENDATIONS

    LEARY JESSICA / ZINITI CECILIA | European Patent Office | 2022

    Free access

    Sentiment-based autonomous vehicle user interaction and routing recommendations

    LEARY JESSICA / ZINITI CECILIA | European Patent Office | 2024

    Free access

    Sentiment-based autonomous vehicle user interaction and routing recommendations

    ZINITI CECILIA / LEARY JESSICA | European Patent Office | 2022

    Free access

    Autonomous vehicle position providing device and autonomous vehicle position providing method

    CHOI JAE-KYUNG / JUNG YONG-SEOK | European Patent Office | 2022

    Free access