Assistance can be provided to users of AVs based on user sentiments. A system may receive a request for assistance from a user of an AV (e.g., a passenger of the AV). The system may also receive sensor data that is captured by a sensor suite of the AV from detecting the user, the AV, or another object. The system determines a sentiment of the user based on the sensor data. The system may input the sensor data into a machine learning model and the model outputs information indicating the user's sentiment. The system can determine who, when, or how to service the user's request based on the user's sentiment. The system may assign the user's request to an agent who can provide the assistance. The system can further provide guidance (e.g., suggested content of a conversation with the user) to the agent based on the user's sentiment.
SYSTEM AND METHOD FOR PROVIDING SUPPORT TO USER OF AUTONOMOUS VEHICLE (AV) BASED ON SENTIMENT ANALYSIS
2024-01-11
Patent
Elektronische Ressource
Englisch
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