An information providing method includes acquiring speech information indicating what a user tells an operator through a call, generating voice recognition data indicating a voice recognition result of the speech information by performing a voice recognition process on the acquired speech information, extracting first information on a desire of the user from the generated voice recognition data, acquiring second information associated with the first extracted information, and presenting the second acquired information to a terminal device that is used by the operator.


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    Title :

    INFORMATION PROVIDING METHOD, INFORMATION PROVIDING SYSTEM, AND INFORMATION PROVIDING DEVICE


    Contributors:

    Publication date :

    2019-03-07


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    English


    Classification :

    IPC:    H04M TELEPHONIC COMMUNICATION , Fernsprechverkehr / G08G Anlagen zur Steuerung, Regelung oder Überwachung des Verkehrs , TRAFFIC CONTROL SYSTEMS