To reduce a burden of a remote operator by decreasing frequency of the remote operator's providing support for remote operation.SOLUTION: A vehicle remote control support system comprises: a remote operation support case database which stores a past operation support request state including vehicle positional information and external environmental information when remote operation request was previously made in association with a content of remote operation support provided by a remote operator in the past remote operation request state; a similarity determination section which determines, when the remote operation support request is received from an automatically operated vehicle, whether or not the remote operation request state of the automatically operated vehicle is similar to the past operation support request state stored in the remote operation support case database on the basis of a position and an external environment of the automatically operated vehicle which sent the remote operation support request; and a remote operation support content automatic transmission section which transmits the content of remote operation support corresponding to the past operation support state to the automatically operated vehicle on behalf of the remote operator when the similarity determination section determines the remote operation support request state is similar to the past operation support request state.SELECTED DRAWING: Figure 5

    【課題】遠隔オペレータが遠隔支援を行う頻度を抑えて、遠隔オペレータの負担を低減する。【解決手段】車両遠隔支援システムであって、過去に遠隔支援要求が行われたときの車両位置情報及び外部環境情報を含む過去支援要求状況と当該過去支援要求状況における遠隔オペレータの遠隔支援内容とを対応付けて記憶する遠隔支援事例データベースと、自動運転車両から遠隔支援要求を受信した場合に、遠隔支援要求を送信した自動運転車両の位置及び自動運転車両の外部環境に基づいて、自動運転車両の遠隔支援要求状況が遠隔支援事例データベースに記録された過去支援要求状況と類似するか否かを判定する類似判定部と、類似判定部により遠隔支援要求状況が過去支援要求状況と類似すると判定された場合に、遠隔オペレータに代わって過去支援要求状況に対応する遠隔支援内容を自動運転車両に送信する遠隔支援内容自動送信部と、を備える。【選択図】図5


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    Title :

    VEHICLE REMOTE OPERATION SUPPORT SYSTEM, VEHICLE REMOTE OPERATION SUPPORT SERVER AND VEHICLE REMOTE OPERATION SUPPORT METHOD


    Additional title:

    車両遠隔支援システム、車両遠隔支援サーバ、及び車両遠隔支援方法


    Contributors:

    Publication date :

    2022-04-22


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Japanese


    Classification :

    IPC:    G08G Anlagen zur Steuerung, Regelung oder Überwachung des Verkehrs , TRAFFIC CONTROL SYSTEMS / B60W CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION , Gemeinsame Steuerung oder Regelung von Fahrzeug-Unteraggregaten verschiedenen Typs oder verschiedener Funktion / H04Q Wähltechnik , SELECTING



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