The invention discloses an incoming call distribution method when an unattended parking lot owner calls a seat service, which is applied to an unattended parking lot provided with a call button at an entrance and exit, and comprises the following steps: arranging an owner information acquisition unit at the call button of the parking lot, and arranging a face information acquisition unit at a seat center; the seat center obtains the face information of the on-duty seats on the current day and generates an on-duty seat list L1; grading the seats in the L1; when a car owner presses a call button, grading the car owner; the seat center obtains the face information of each seat at the current moment again, and divides the seats into an idle state and a non-idle state; generating a real-time answering seat list Lc of the vehicle owner; and carrying out answering service based on the Lc. According to the method, the on-value seats on the day are graded, the customer information is immediately collected, analyzed and classified when the customer calls, and then the matching relationship is formed between the vehicle owner and the seats, so that the communication efficiency is improved, the customer satisfaction can be effectively improved, and the complaint rate is reduced.
本发明公开了一种无人值守停车场车主呼叫坐席服务时来电分配方法,应用于无人值守且在出入口设有呼叫按钮的停车场,步骤包括在停车场呼叫按钮处布设车主信息获取单元,在坐席中心布设面部信息采集单元;坐席中心获取当天在值坐席的面部信息,生成当值坐席列表L1;对L1中坐席分级;当有车主按下呼叫按钮时,对车主进行分级;坐席中心再次获取当前时刻各坐席的面部信息,将坐席分为空闲状态和非空闲状态;生成车主的实时接听坐席列表Lc;基于Lc进行接听服务。本发明对当天在值坐席进行分级,并在客户呼叫时立刻采集客户信息分析并分类,再在车主和坐席间形成匹配关系,从而提高沟通效率,能有效提高客户满意度、降低投诉率。
Incoming call distribution method when car owner calls seat service in unattended parking lot
一种无人值守停车场车主呼叫坐席服务时来电分配方法
2024-08-06
Patent
Electronic Resource
Chinese
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