The invention relates to the technical field of parking lot unmanned management, in particular to an unattended parking operation management system and method based on a cloud call center. The system comprises a parking lot system which comprises a parking lot field device, a call triggering device and a cloud parking lot management system and is used for controlling access and management of vehicles; the call center is used for processing abnormity of the parking lot site in time and comprises a cloud call management system; and the Internet of Things equipment support is used for connecting the parking lot field equipment and the cloud parking lot management system. The problem that vehicles enter and exit from the unattended parking lot are stuck is really solved, scientific parking supply, standardized parking order, automatic parking payment and intelligent parking service are really achieved, and the effects of unmanned field and remote processing of field problems are achieved.
本发明涉及停车场无人管理技术领域,具体涉及一种基于云呼叫中心的无人值守停车运营管理系统和方法。其中系统包括停车场系统,包括车场现场设备、呼叫触发装置和云端车场管理系统,用于控制车辆的进出和管理;呼叫中心,用于及时处理车场现场的异常,包括云端呼叫管理系统;物联网设备支撑,用于连接车场现场设备和云端车场管理系统。真正解决无人值守停车场车辆进出的卡点问题,真正做到停车供给科学化,停车秩序规范化,停车缴费自动化,停车服务智能化,实现现场无人化、现场问题远程可处理的效果。
Unattended parking operation management system and method based on cloud call center
基于云呼叫中心的无人值守停车运营管理系统和方法
2022-03-11
Patent
Electronic Resource
Chinese
IPC: | G08G Anlagen zur Steuerung, Regelung oder Überwachung des Verkehrs , TRAFFIC CONTROL SYSTEMS / G07B Fahrkartenausgeber , TICKET-ISSUING APPARATUS / H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION , Übertragung digitaler Information, z.B. Telegrafieverkehr / H04M TELEPHONIC COMMUNICATION , Fernsprechverkehr |
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