The invention discloses a parking lot abnormal event early warning management method, apparatus and device, and a storage medium. The method comprises the steps of obtaining each lane abnormal event of a target parking lot; performing classified statistical processing on the abnormal events of each lane to obtain an event statistical number of classification results of each abnormal event; performing early warning processing on an abnormal event classification result based on the event statistical number; determining response processing timeliness of the cloud customer service staff for each lane abnormal event; and based on the response processing timeliness, determining response grading early warning of the cloud customer service staff. According to the invention, classification and quantity statistics are carried out on the lane abnormal events, and early warning processing is carried out on the classification result of the abnormal events according to the statistical quantity of the events, so that managers can know the running condition of a parking lot in time. And the response timeliness of the cloud customer service staff for handling the event is calculated, so that the efficiency of the cloud customer service staff for handling the abnormal event is monitored, and the vehicle congestion event in the parking lot is avoided.
本发明公开了一种停车场异常事件预警管理方法、装置、设备及存储介质,所述方法包括:获取目标停车场的各个车道异常事件;对各车道异常事件进行分类统计处理,得到各个异常事件分类结果的事件统计数量;基于事件统计数量,对异常事件分类结果进行预警处理;确定云端客服人员针对各个车道异常事件的响应处理时效;基于响应处理时效,确定云端客服人员的响应分级预警。本发明通过根据对车道异常事件进行分类以及数量统计,以根据事件统计数量,对异常事件分类结果进行预警处理,使得管理人员能够及时了解车场运行情况。并且计算云端客服人员处理事件的响应时效,从而监控云端客服人员处理异常事件的效率,避免停车场发生车辆拥堵事件。
Parking lot abnormal event early warning management method, device and equipment and storage medium
停车场异常事件预警管理方法、装置、设备及存储介质
2023-11-17
Patent
Electronic Resource
Chinese
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