The invention discloses a passenger service voice management system and method based on rail transit. The passenger service voice management system comprises a voice reminding terminal module, a crowd information acquisition module, a passenger voice module, an intelligent service analysis module and a service data storage module. The voice reminding terminal module is used for reminding passengers in the compartment to queue and get off at the door with few passengers queuing and waiting for getting off at the front and rear doors of the compartment when the vehicle is about to arrive at the station, and reminding passengers queuing and waiting for getting on at the door with few passengers queuing and waiting for getting off at the front and rear doors of the compartment when the vehicle is about to arrive at the station; the passenger voice module is used for collecting voice information of passengers inside and outside the compartment; the crowd information acquisition module is used for acquiring passenger crowd information in a compartment and passenger crowd information waiting for getting on from front and rear doors outside the compartment; the intelligent service analysis module is used for calculating and analyzing passenger crowd information data; the service data storage module is used for receiving and storing passenger population information data.

    本发明公开了基于轨道交通的乘客服务语音管理系统及方法,包括语音提醒终端模块、人群信息采集模块、乘客语音模块、智能服务分析模块和服务数据存储模块;语音提醒终端模块用于提醒车厢内的乘客当车辆即将到站时去往所在车厢前后门排队等待下车的乘客人数少的那个门排队下车,同时当车辆即将到站时提醒排队等待上车的乘客去往车厢前后门排队下车人数少的那个门等候上车;乘客语音模块用于采集车厢内乘客和车厢外乘客语音信息;人群信息采集模块用于采集车厢内的乘客人群信息和车厢外前后门等待上车的乘客人群信息;智能服务分析模块用于计算分析乘客人群信息数据;服务数据存储模块用于接收并存储乘客人群信息数据。


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    Title :

    Passenger service voice management system and method based on rail transit


    Additional title:

    基于轨道交通的乘客服务语音管理系统及方法


    Contributors:
    SHEN JINXING (author) / XIA YONG (author) / ZHANG LEI (author)

    Publication date :

    2022-12-13


    Type of media :

    Patent


    Type of material :

    Electronic Resource


    Language :

    Chinese


    Classification :

    IPC:    B61L Leiten des Eisenbahnverkehrs , GUIDING RAILWAY TRAFFIC / G10L Analyse oder Synthese von Sprache , SPEECH ANALYSIS OR SYNTHESIS



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