The starting point for the considerations made in the article is to compare such categories as product quality and service quality. An essential part of analysis is devoted to the relation of quality of service and satisfaction with the service. In the article discusses the grounds of designing and preparing customer satisfaction survey of services.


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    Title :

    QUALITY OF SERVICE AND CONDITIONS OF CUSTOMER SATISFACTION MEASUREMENT


    Contributors:


    Publication date :

    2014



    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    Unknown




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