The presence of sidewalks is very important to support the safety, comfortability, and activities of pedestrians in CBD (Central Business District). Therefore, this study was conductedto analyzethe service quality of the pedestrian lanesin two CBDs of Banda AcehCity using the Importance-Performance Analysis (IPA) method.The results showedmost of the service quality variables of the sidewalks are in quadrant A (concentrate here), followed by C (low priority),D (possible over-skill),and B (keep up the good work). This means the qualities of thesidewalk services need tobe improved to ensure their performances arein line with pedestrians’ expectations. This is necessary becausemost of the width and height of these sidewalks were found through field investigation not to meet governmentstandards,whereasseveralobstacleswere also discoveredsuch as the presence of traders, merchandises, and parked vehicles,as well as the lack of seating facilities and disability lanes. These violations are partof the problems in many cities ofIndonesia and other developing countriesand aredue to the lack of public awareness and supervision by the authorities.Therefore,further improvement is recommended to realize the expectedpedestrian path.


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    Title :

    ANALYSIS OF PEDESTRIANS’ SIDEWALK SERVICE


    Contributors:


    Publication date :

    2020




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    Unknown




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