The service quality of urban public transport is directly related to the travel conditions of citizens and the overall development level of urban transport. To study the influence factors of bus passenger satisfaction, the results of the survey on the satisfaction of regular bus passengers in Suzhou Kunshan were analyzed and studied. Then the reliability and validity of data were analyzed by SPSS. Next, a structural equation model was established to analyze the path coefficient between the latent variables of environment, safety, operation, convenience, price, passenger satisfaction and willingness, and to explore the main factors affecting passenger satisfaction. The results show that improving the bus operation service and environmental comfort can greatly improve the passenger satisfaction, thus effectively improving the willingness of passengers to take the bus and attracting passengers to use the bus, which is of great significance for promoting green travel and alleviating traffic congestion.


    Access

    Check access

    Check availability in my library

    Order at Subito €


    Export, share and cite



    Title :

    Research on Influencing Factors of Passenger Satisfaction Based on Structural Equation Model


    Contributors:
    Ren, Gang (author) / Qian, Die (author)

    Conference:

    21st COTA International Conference of Transportation Professionals ; 2021 ; Xi’an, China


    Published in:

    CICTP 2021 ; 1867-1878


    Publication date :

    2021-12-14




    Type of media :

    Conference paper


    Type of material :

    Electronic Resource


    Language :

    English