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    Title :

    The Effects of Customer Misclassification on Cross-Training in Call Centers



    Conference:

    International Conference, Operations research ; 2013 ; Rotterdam, The Netherlands



    Publication date :

    2014-01-01


    Size :

    8 pages


    Remarks:

    Includes bibliographical references and index




    Type of media :

    Conference paper


    Type of material :

    Print


    Language :

    English




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