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    Title :

    Structuring and Assessing Transit Management Response to Customer Satisfaction Surveys



    Conference:

    Session, Public transit planning, management and performance, and marketing and fare policy



    Publication date :

    1999-01-01


    Size :

    10 pages


    Remarks:

    Held as part of the 78th annual meeting of the Transportation Research Board




    Type of media :

    Conference paper


    Type of material :

    Print


    Language :

    English




    Structuring and Assessing Transit Management Response to Customer Satisfaction Surveys

    Christopher, Mary Kay / Stuart, Darwin / Foote, Peter J. | Transportation Research Record | 1999



    Using surveys to track customer satisfaction

    Crowther, B. / International Union of Public Transport | British Library Conference Proceedings | 2000



    Customer satisfaction surveys as an effective marketing tool

    Nunwick, K. | British Library Conference Proceedings | 1998