At its most basic level, the goal of most transportation projects is to design and build an improvement that increases safety and positively impacts commerce and the community. Stakeholders may judge quality from a single or subjective issue that they extend to the entirety of the project. At its core, most evaluate quality based upon the degree to which the perceived product or process exceeds our expectations. These can take two distinct forms: qualitative or quantitative. For some, quality control (QC) and quality assurance (QA) are interchangeable ideas. At its core, QA focuses on the process, while QC focuses on the product. There are many ways to describe an organization's quality management maturity. Quality management must be woven into the fabric of project development such that significant issues are identified early and aggressively addressed to resolution.
Managing Quality
Transportation Project Management ; 151-168
2023-05-24
18 pages
Article/Chapter (Book)
Electronic Resource
English
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