Service standards provide a transit agency with a mechanism to evaluate its service in an objective, consistent, and equitable manner. During these times of shrinking operating budgets, service standards can provide the means by which limited resources are best allocated. Another major objective of service standards is the design and implementation of new service. This project was completed for the Miami-Dade Transit Agency (MDTA) in Southeast Florida. Its purpose was to review the current MDTA service planning guidelines to determine if more formal guidelines or standards should be adopted, develop an updated set of guidelines, and recommend a final set of guidelines and an implementation process. An early step in the development of the service guidelines was to conduct a survey of peer transit systems across North America. The survey identified the existing levels of standards use, including whether the standards are formally adopted, the process of implementing the standards, and their effectiveness in meeting the agency’s goals. The survey results uncovered passionate feelings for and against the use of strict standards among the agencies. Also, those surveyed shared their strategies for persuading their governing bodies to adopt staff recommendations for service adjustments. Public hearing and decision-making processes were also addressed in the survey. It was important to explore the relationships among transit planning staff, the agency’s governing body, and the public.


    Access

    Download

    Check availability in my library

    Order at Subito €


    Export, share and cite



    Title :

    Current Practices in the Use of Service Evaluation Standards at Public Transit Agencies


    Additional title:

    Transportation Research Record: Journal of the Transportation Research Board


    Contributors:


    Publication date :

    1998-01-01




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English



    Current Practices in the Use of Service Evaluation Standards at Public Transit Agencies

    Perk, V. A. / Hinebaugh, D. P. / National Research Council; Transportation Research Board | British Library Conference Proceedings | 1998


    Current Practices in the Use of Multimodal Service Evaluation Standards at Public Transit Agencies

    Perk, V. / American Public Transit Association | British Library Conference Proceedings | 1997



    Equity-Advancing Practices at Public Transit Agencies in the United States

    Karner, Alex / Levine, Kaylyn | Transportation Research Record | 2021


    Understanding social media program usage in public transit agencies

    Jenny H. Liu / Wei Shi / O.A. (Sam) Elrahman et al. | DOAJ | 2016

    Free access