Brake engineers are very familiar with designing automotive brake systems to meet performance requirememts such as those specified in FMVSS 105. However, merely complying with governmental regulations does not ensure that the resulting brake system will satisfy customers of the product. Many attributes of brake performance are characterized by our customers in very subjective terms. In many cases it is not apparent how to incorporate these subjectived customer desires into our product designs. This paper describes a process for transforming customer preferences about brake system performance expressed in subjective terms into objective parameters for brake system design. The process for converting customer preferences into design parameters involves several steps. The desires of the customer must be identified. This is often done in marketing clinics, customer interviews or surveys. Next, vehicle and brake system parameters which might relate to these subjective customer desires must be identified. A group of vehicles which demonstrate a range of values for these design parameters should then be assembled.


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    Title :

    Establishing brake design parameters for customer satisfaction


    Additional title:

    Die Festlegung von Entwurfsparametern für Fahrzeugbremsen, die den Benutzeranforderungen gerecht werden sollen


    Contributors:

    Published in:

    Publication date :

    1993


    Size :

    8 Seiten, 4 Bilder



    Type of media :

    Conference paper


    Type of material :

    Print


    Language :

    English




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