The authors have begun a project in collaboration with London Underground concerning the introduction of multimedia technologies into Line Control Rooms, a computer supported cooperative work environment. Focusing on the social organisation of cooperative work, the research is exploring how various personnel coordinate multiple tasks and utilise a complex array of tools and technologies. The investigation of cooperative work supported by complex technologies demands a rather different conceptual and methodological orientation than is commonly found within research on human-computer interaction. The analysis is no longer primarily concerned with the individual and the system, but rather the interaction between different personnel as they coordinate a range of tasks and utilise various tools. The ability to coordinate activities, and the process of interpretation and perception it entails, inevitably relies upon a social organisation.


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    Title :

    Collaboration and control: the introduction of multimedia technologies on London Underground


    Additional title:

    Zusammenarbeit und Steuerung: die Einführung von Multimedia-Techniken bei der Londoner U-Bahn


    Contributors:
    Heath, C.C. (author) / Luff, P. (author)


    Publication date :

    1990


    Size :

    , 4 Quellen


    Type of media :

    Conference paper


    Type of material :

    Print


    Language :

    English




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