Market situation and development in recent years shows, that organization's ability to meet customer requirements is not enough. Successful organizations are able to exceed the expectations of all stakeholders. They are building their excellence systematically. Our contribution basically how the excellence in automotive is created using EFQM Excellence Model in Total Quality Management.
Bringing Excellence to Automotive
Global Crises - Opportunities and Threats, International Scientific Conference CO-MAT-TECH, 20 ; 143-148
2012
6 Seiten, 6 Quellen
Conference paper
English
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