Factors such as increasing complexity, legal and regulatory requirements, and globalization of automotive design, sourcing, manufacturing, and distribution are converging to create significant diagnostic challenges in the automotive workshop. This will require the development of strategies which leverage technology and vehicle data in ways which provide fast, accurate diagnosis and complete repair the first time the vehicle is bought in for service. in a global environment, on-board and off-board diagnostic strategies need to be flexible enough to address the various technician education, experience and training levels, workshop capabilities and local market infrastructures found around the world. In established and emerging markets/countries, these factors are vastly different. Workshops need an effective 'dispatching' process that refers the work that needs to be done to the technician that has the best overall training and skill level to diagnose and complete the repair. Diagnostic applications should not be 'overly prescriptive' for expert technicians, but they also need to provide the appropriate level of detail and support for less experienced technicians.
Diagnostic challenges in the automotive workshop
Diagnose - Herausforderung für die Fahrzeugwerkstatt
2004
6 Seiten, 8 Bilder
Conference paper
English
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