The backbone of a safe and reliable air transportation system is the aircraft maintenance technician. These individuals work in a complex environment requiring above average teamwork skills as they coordinate, communicate and cooperate with other techncians and inspectors as well as with other departments within their organization. New technologies, such as multimedia computers, may be able to provide the necessary training to enhance their teamwork skills and improve their performance. To determine the effectiveness and applicability of computer-based multimedia team training for aircraft maintenance technicians, a controlled study was conducted to examine the transfer effects of CBT (computer-based team training) on team performance in the aircraft maintenance environment. To facilitate the research, a computer-based multimedia tool - the AMTT (aircraft maintenance team training) software - was developed. Results of this study indicate that computer-based team training was as effective as traditional instructor based team training.
Effect of team training on aircraft maintenance technicians: computer-based training versus instructor-based training
International Journal of Industrial Ergonomics ; 27 , 3 ; 141-157
2001
17 Seiten, 7 Bilder, 3 Tabellen, 25 Quellen
Article (Journal)
English
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