More than 90% of the critical skills that an aviation maintenance teehnician uses are acquired through on-the-job training (OJT). Yet many aviation maintenance technicians rely on a degenerating buddy system, follow Joe around, or unstructured approach tu OJT. Many aspects of the aviation maintenance environment point to the need for a structured OJT program, but perhaps the most significant is the practice of job bidding which can create rapid turnover of technicians. The task analytic training System (TAlS), a model for developing team-driven structured OJT was developed by the author, and first introduced in Boeing Commercial Airplane Group tu provide competency-based QJT for aviation maintenance and inspection personnel. The goal of the model was not only tu provide a comprehensive, highly structured training system that could be applied tu any maintenance and inspection task, but also tu improve team coordination, attitude and morale. The first goal was accomplished by following the Systems eight-step process, the latter through incorporating human factors principles such as decision making, communication, team building and conflict resolution into the process itself. In general, the process helps tu instill mutual respect and trust, enhance goal-directed behavior, strengthen technicians self-esteem and responsiveness tu new ideas and encourage technicians tu make worthwhule contributions. The theoretical background of the model is addressed by illustrating huw the proven training methodologies of job task analysis and job instruction training are blended with human factors principles resulting in a unique team-driven approach tu training, the paper discusses major elements of the model including needs identifica-tion, outlining targeted jobs, writing and verifying training procedures, an approval system, sequencing of training, certifying trainers, implementing, employing tracking mechanisms, evaluating, and establishing a maintenance/audit plan. Relevance to industry: TATS has been successfully installed in several maintenance and inspectiun areas of lhe Boeing Company. Four major US. airlines United Airlines, Trans World Airlines, Northwest Airlines and USAirways have participated in two years ofdevelopment and field testing in their maintenance Operations (assisted by the author and Dr. Barbara Kanki of NASA Ames Research Center).
Competency-based on-the-job training for aviation maintenance and inspection - a human factors approach
International Journal of Industrial Ergonomics ; 26 , 2 ; 249-259
2000
11 Seiten, 5 Bilder, 1 Tabelle, 9 Quellen
Article (Journal)
English
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