Assessment of service quality in bus transit planning has received due attention in recent years from the viewpoint of optimal service allocation. The concept of level of service (LOS) has emerged as an effective tool to measure quality of services. Service-quality assessment provides operators with knowledge on users' satisfaction with existing services and their expected LOSs. The importance of user perception towards assessment of LOS has been acknowledged by researchers. While LOS standards for public transportation have been established by the Transportation Research Board in the USA, researchers have questioned the applicability of these standards in the context of different geographic regions. Since the service delivery environment differs between developed and developing nations, the user perception of service quality varies between these economic regions. Substantial research has been carried out in the context of both developed and developing nations, to identify the bus transit service parameters that affect users' perceived service quality; however, little research exists that establishes LOS thresholds for bus transit, based on user perception. This paper reviews the concept of LOS, describes the importance of user perception in assessment of service quality and identifies the need to establish LOS thresholds for bus transit from user perception for developing countries.


    Access

    Check access

    Check availability in my library

    Order at Subito €


    Export, share and cite



    Title :

    Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review


    Contributors:

    Published in:

    Transport Reviews ; 33 , 4 ; 402-420


    Publication date :

    2013-07-01


    Size :

    19 pages




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English






    On the Asymmetric User Perception of Transit Service Quality

    Cirillo, Cinzia / Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2011



    Modelling user perception of bus transit quality considering user and service heterogeneity

    Bordagaray, Maria / dell'Olio, Luigi / Ibeas, Angel et al. | Taylor & Francis Verlag | 2014