Airlines are eager to hire well-qualified employees because success in the airline industry depends on the service provided by cabin crews. The authors of this study aimed to identify ways to develop training programs for airline cabin crews that focus on competencies. Competency-based training, in contrast to training that centers on learning job skills and knowledge, can facilitate the individual development of cabin crew members and increase company productivity. More specifically, the authors comprehensively identified the competencies required of the airline cabin crew members working for one major international airline and investigated the relationship between the most important required competencies and the socio-demographic or work-related characteristics of cabin crew members.
An Investigation of the Competencies Required of Airline Cabin Crew Members: The Case of a Korean Airline
Journal of Human Resources in Hospitality & Tourism ; 13 , 1 ; 34-62
2014-01-01
Article (Journal)
Electronic Resource
English
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