Methodologies for defining standard quality indicators are important to assess service quality in public transport. The article proposes a method to integrate EU service quality standards in the transport planning process. It also investigates the effects of a set of large-scale transport policies in Campania region, Italy, in terms of service quality and ridership variations. Results of 10 years-long transport policies (€3,115 million invested) shows an impressive increase in both service quality and ridership. The article also compares perceived and measured service quality indicators for a new high quality metro line. Results point to new perspectives in modelling users’ travel behavior and related quality measures.


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    Title :

    A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study


    Contributors:


    Publication date :

    2014-01-02




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    English






    Public transportation planning

    National Research Council, Transportation Research Board, USA | TIBKAT | 1980



    Planning public mass transportation

    Quinby, H.D. | Engineering Index Backfile | 1965