Performance evaluation in the US transport system is well under way according to the trade press; its use by Canadian firms is less well known. This paper reports some of the preliminary findings of the second phase of a threephase research study now under way to examine the assessment of carrier performance by users and suppliers of North American transportation services. Phase I examined the approaches of cargo suppliers (manufacturers) to the evaluation of their transport suppliers' performance, in order to understand the business practices taking place. The results of this activity were reported in Volume 18, Number 1 of Transport Reviews. Detailed case studies of user companies is the part of Phase I that remains to be completed. Phase II examines similar elements from the viewpoints of carriers and a small number of logistics service firms. This paper describes the views of a number of logistics service firms, and completes a preliminary exploration of the practices of these firms in their dealings with carriers.


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    Title :

    Performance evaluation of carriers by North American logistics service firms


    Contributors:

    Published in:

    Transport Reviews ; 19 , 3 ; 273-283


    Publication date :

    1999-01-01


    Size :

    11 pages




    Type of media :

    Article (Journal)


    Type of material :

    Electronic Resource


    Language :

    Unknown




    Performance Evaluation of Carriers by North American Logistics Service Firms

    Brooks, M. R. / Transportation Research Forum | British Library Conference Proceedings | 1998


    Performance evaluation by North American carriers

    Brooks, Mary R. | Taylor & Francis Verlag | 1999


    Performance evaluation by North American carriers

    Brooks, M.R. | Online Contents | 1999